Joanna Boydell leaves as budget hotel chain scrambles to improve safety
Travelodge has set out the details of its security review, along with its latest financial results today. It claimed it had “acted quickly to make changes to improve safety and security across our operations”.
Most importantly, it has changed its room access security policy, so "any additional or replacement room key now requires explicit permission from the guest staying in the room, the company said.
An independent review led by Paul Greaney KC, a leading barrister specialising in public inquiries concerning security, serious violent crime, and health and safety, to examine its room access security policies and escalation procedures
A partnership with a leading Violence Against Women and Girls expert who are delivering a tailored programme of senior leadership training.
Ongoing working with UK Hospitality, participating in their Guest Security Working Group, helping to develop industry Guest Security Principles & Good Practice guidance, which aims to promote best practice across the hospitality sector
An internal review, which is ongoing, and making a number of changes as a result, including changes to room access security policy. Any additional or replacement room key now requires explicit permission from the guest staying in the room. This builds on our existing policy to never confirm to any third party that a guest is staying at one of our hotels
A new room access security policy, now live across all 600+ hotels, backed by training for our 12,000 customer-facing colleagues and ongoing independent audit and mystery shopper programmes
Management consultancy AlixPartners have been brought in to assess, audit, build and reinforce the work underway
A completed deadbolt audit across all UK rooms, confirming all key-card doors have a secondary deadbolt
Ongoing proactive engagement with parliament, government, and UK Hospitality’s Guest Security Working Group.
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