Bret Taylor, co-founder and CEO of Sierra, a startup that builds customer service AI agents for enterprises, is convinced that the way humans interact with software will change in the near future.
Last month, Sierra launched Ghostwriter, an agent designed to build other agents. With this “agent as a service” tool, the startup intends to replace traditional click-based web applications with natural language. Users simply describe what they need, prompting Ghostwriter to autonomously create and deploy a specialized agent to execute the task.
