Latest figures show the company’s delivery performance has worsened compared with the previous year
The postal regulator has launched an investigation into Royal Mail for once again missing its annual delivery targets, with almost a quarter of first-class mail arriving late.
The company, which has been fined £37m since 2023 for routinely failing to meet delivery targets set by Ofcom, revealed on Friday that 24.3% of first-class mail failed to arrive on time in the year to the end of March.
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