Voice AI startups’ biggest unlock has been handling calls for enterprises in areas like sales, marketing and customer support. Large organizations are offloading calls to voice model developers like ElevenLabs and Deepgram; infrastructure companies like Vapi, Retell, and LiveKit; and dedicated customer support shops like Decagon and Sierra.
San Francisco-based Rime is trying to gain an edge in this crowded market with its voice AI models that are trained on conversational data that it records, aiming to reduce its clients’ customization load.
