Ovo Energy to pay more than £10m over prepayment meter monitoring failings

Regulator finds inadequate monitoring by firm could have exposed vulnerable customers ‘to clear risk of harm’

Ovo Energy has agreed to pay more than £10m after the energy regulator for Great Britain, Ofgem, found a lack of monitoring of vulnerable customers with prepayment meters (PPMs) could have exposed them to a “clear risk of harm”.

Ofgem found that Ovo did not adequately monitor its PPM customers, including those on the priority services register, leading to breaches of the watchdog’s rules designed to protect customers in vulnerable situations. ​​