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Ticket reseller StubHub UK has been fined almost £900,000 and ordered to make payments to more than 50,000 fans for not showing the full price of tickets at the time of booking, an illegal practice known as “drip pricing”.
The UK competition watchdog, which launched an investigation into the sales practices of eight firms including rival reseller Viagogo UK last year, said that StubHub must issue refunds exceeding £590,000 to customers.
Hitting customers with hidden fees is illegal. It’s not fair to draw people in with what looks like a good deal, only for them to find the real price is higher when they get to the checkout due to extra charges that can’t be avoided.
Our message to businesses is simple: be transparent on costs or risk CMA action. Going to a live gig or sports game is an event many people save for – and our action today means thousands of fans will get back money taken unfairly through hidden fees.
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