‘No real sense of appeal’: Vinted sellers complain of unfair account ‘bans’

Some users claim online marketplace’s automated systems stack odds against them when sales go wrong

After Catherine Warrilow sold a Zara necklace for £6 on Vinted, she packed it up and posted it off, just as she had done with many things before. Only this time the buyer claimed the parcel arrived empty.

Warrilow, 47, from Oxford, provided Vinted with photos and videos of the package, including date-stamped Ring doorbell footage of her leaving the house to post it. But she says the resale platform refunded the buyer and left her out of pocket.