In 2017, Respond.io set out to solve a simple problem: businesses couldn’t keep up with customers who had moved to messaging apps. Today Respond, with its customer conversation management software, has become one of the tech success stories of Malaysia.
The startup, headquartered in Kuala Lumpur, has raised a $62.5 million Series B round led by Camber Partners, with participation from Endeavor Catalyst and existing investors. It last raised a $7 million Series A in 2022. The company has grown to $35 million in annual recurring revenue (ARR), growing 169% year-over-year, at a 30% profit margin, it tells TechCrunch.
