Labor’s controversial algorithm tool for aged care under investigation by ombudsman

Exclusive: It follows numerous complaints made to Guardian Australia, politicians and advocacy organisations about the Integrated Assessment Tool

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The commonwealth ombudsman is investigating the government’s algorithm-based aged care assessment tool, which has been described by assessors as “cruel” and “inhumane” in its determination of home support funding for elderly Australians.

It follows hundreds of complaints made to Guardian Australia, politicians and advocacy organisations about the Integrated Assessment Tool (IAT), made mandatory in November by the Albanese government as part of aged care reforms.