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HSBC was also quizzed about the impact of last week’s Google Cloud outage.
CFO Pam Kaur says:
“We do apologise to the impacted customers for any inconvenience. But the services did return fairly quickly to normal during the same day. This issue also had broader market impact.
“Now we have a robust process in place where we investigate every incident to share any learnings and to do read-across to ensure that similar incidents don’t happen in the future. And we are very much utilising our risk management capabilities and indeed building upon them to identify, report and manage risk across the organisation.
“We know that AI will change how work is done across industries, and of course it will impact some roles. It’ll transform other roles, and it will change them, while creating entirely new roles. So beyond that, there’s nothing specific in a number-term that I want to share or indeed have to share at the moment.
“For the wealth management business, the UK is a home market and we are a leading wealth manager. I’m not going to comment on press speculation on job losses, but what I can tell you is that in terms of customer engagement and serving the needs of our customers, we absolutely focus on the workforce we have, both in terms of skilling it and building on it. And we are also hiring in multiple areas in the UK.”
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