‘Extremely overwhelmed’: apartment renters face rising tide of fees

Guardian investigation: Renters at apartment buildings operated by industry giant Greystar complain they’re deluged by ‘unfair’ and ‘inflated’ fees. The company denies these claims

Tenants at apartment complexes operated by Greystar, the largest owner and manager of apartments in the US, don’t just pay rent. They pay a mass of fees that many renters have never heard of before.

These add-ons include “boiler management fees”, “variable refrigerant flow fees”, “solar rebill” fees, even “lifestyle fees”.