EE couldn’t change pricey broadband and TV deal after my husband died

It cheerily addressed letters to my late spouse, and threatened penalties if he terminated his contract

After my husband died suddenly, I discovered he had been paying £171 a month for our EE broadband and TV contract. EE initially offered me a monthly deal at £44.99 on the phone.

There followed two letters, one day apart, cheerily addressed to my late husband. The first stated that he would have to pay £1,007 to terminate his contract; the second giving a termination fee of £520. The letters told him he could take the contract with him when he moved house.