In April 2020, League of Legends developer Riot Games released the closed beta for Valorant, a free-to-play shooter combining elements of Overwatch and Counter-Strike: Global Offensive. Hype remained high as fans clamored for the chance to try the game for themselves, but Valorant has plagued launch week woes even as it’s become the biggest game on Twitch. Error 7 is one of the more common problems players have encountered. Here’s what we know and how to fix it.

What is Error 7 in Valorant?

Numerous players report encountering Error 7 messages when trying to log on and play Valorant.

“We are aware of issues with social panel and logins for some players,” the message accompanying the error reads. “We are working on a fix. There was an error connecting to the platform, please restart your game client.”

This error comes down to a problem with players being unable to connect to Valorant’s server services. This could mean that Riot’s servers are down, though in many cases, it’s also an issue local to your connectivity. The massive initial load of 100,000 players is likely putting more strain on the servers than was expected by Riot Games.

How do you fix Error 7 in Valorant?

While there aren’t many preventative measures you can take to stop Error 7 from happening, you can deal with it in several ways.

1. The first is to restart the Valorant game client. With connectivity issues like Error 7, it’s entirely possible that logging off and then logging back on can do the trick.
2. If that doesn’t work and you encounter Error 7 again, try restarting your computer entirely.
3. If the error persists, the best thing you can do is file a support ticket. Riot Games has a support page entirely dedicated to Valorant.

Valorant is currently available on Windows.